What are the current methods of delivery?
European delivery takes approximately 3-15 working days.
Delivery to the following countries is free of charge, with customs fees and VAT pre-paid by AX Paris:
Republic of Ireland, Germany, France, Cyprus, Malta, Netherlands and Portugal.
We're unable to ship to any other European countries.
At the current time we do not offer an express service to European destinations.
Orders are dispatched Monday- Friday only. (Please note we are closed for business Saturday and Sunday)
How do I track my order?
Once your order has been shipped by our warehouse team you will receive a second email to let you know that your order is on its way to you. This email will contain your tracking information which can be tracked via the link below:
If you are unsure please contact customer services at firstname.lastname@example.org and they will look into this and advise you further.
Please make sure when contacting customer service, that you supply both your order number and tracking number as they will need this to locate you on the system.
Do I need to sign for my delivery?
We can’t be home all the time, in these situations your parcel can be left in a safe place or left with a neighbour at your request. You can add this request to the notes on your order. Do please be aware that any instructions left are only requests and are not guaranteed by the courier service. If it is not possible to fulfil your request a calling card will be left which will include details of how to re arrange delivery.
What time can I expect my delivery?
Please note that delivery times vary depending on destination for our European customers. We are unable to guarantee a delivery date for international parcels as this is the responsibility of the carrier once the item has been dispatched.
Delivery times will depend on the courier who has been chosen to deliver your parcel. AX Paris are unable to give a time slot for delivery of your parcels.